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WHAT TO ASK...when visiting a Retirement Community

FACILITY VISITED: _______________________________________ Date: _______________

What types of care level do you offer?
Independent Living Memory Care (Alzheimer’s/Dementia) Physical Therapy
Continuum of Care (CCRC) Respite Care Special Therapy
Assisted Living Skilled Nursing Occupational Therapy
Personal Care (KY only) Rehabilitation Respiratory Therapy
 
Costs:
Do you have an entrance fee?yes NoHow much is it?
What is the daily/monthly/weekly fee? ____________________________________________________________
What services are provided at additional costs?
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Do you have a volunteer program? _______________________________________________________________
Payment methods accepted:  
Private Pay  
Private Insurance  
Long Term Care  
Medicare  
Medicaid  
Other  
 
ACTIVITIES:
Do you have an activity program?_______________________________________________________________
Do you have an Activities Director?_______________________________________________________________
Is the family encouraged to participate in the activities?_______________________________________________
Are the activities posted?______________________________________________________________
Is there a common area with a TV?______________________________________________________________
Is there a beauty/barber shop on-site?____________________________________________________________
 
PEOPLE:
Is there staff around?_______________________________________________________________
Is the staff friendly and helpful?_______________________________________________________________
Is the staff accessible to residents and their families?_______________________________________________
Is there someone available 24 hours?______________________________________________________________
 
FOOD/MEALS:
Do you provide help with eating and dietary needs?________________________________________________
Are residents given a second helping if requested?______________________________________________
Do you offer snacks?_______________________________________________
Ask the current residents if they enjoy their meals.__________________________________________________
How does the food look?__________________________________________________
Is the dining area clean and well furnished?_________________________________________________
 
ADDITIONALLY:
Emergency procedures?________________________________________________
Staff response time?______________________________________________
Evacuation procedures?_______________________________________________
Is there a convenient location for family members to be a part of the resident’s care?______________________
Do the residents have access to an emergency pull cord system?____________________________________
Is there a controlled entry system?______________________________________________
Does the facility look generally clean?______________________________________________
Is it free of unpleasant odors?____________________________________________
Do the current residents appear happy with their environment?_________________________________________
 
ADDITIONAL OBSERVATIONS:
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