Case Management & Care Coordination

Case Management or Care Coordination Services can help you to make the right decisions so that your senior family member can get appropriate care based on their needs, their budget, the options and resources available in your area, and other factors.

Care coordinators or case managers are knowledgeable professionals who will work with you and your family when you need to make a particularly difficult decision concerning your parent or other senior in your family, such as whether or not they need to be moved to a memory care center. You might even choose to work with them over a longer period of time, to assist with complex decisions about your family member’s care as their needs increase.

Case managers and care coordinators are sometimes assigned to senior patients at a hospital, when they are discharged after surgery, for example, or when they enter residential programs like assisted living. Many senior care agencies also employ these professionals to provide assessments to prospective clients at no charge. Some case managers and care coordinators also work as independent consultants you may hire directly.

How Does Case Management / Care Coordination Work?

If you have a senior family member who is starting to have difficulty functioning on their own at home, a case manager or care coordinator can usually come to their home and perform a comprehensive assessment of their needs.

They will typically then create a written care plan that outlines all the different services that they recommend for the senior based on the assessment. They will also help you to understand and make use of any available resources in the community such as Meals on Wheels or other volunteer services, and funding sources that could help pay for care such as Medicaid.

Care coordinators or case managers will arrange the different services your senior must have, and work to ensure that there are no gaps in care. Once the services are underway, case managers and care coordinators also usually follow up to monitor the services and care the senior is receiving to make sure they are adequate.